welcome!
We’re excited to help you face the future with confidence.
latest updates
We're back online! Your HESTA member services are ready to use.
Set up your brand new HESTA online account now - it’s quick and easy. All you need is your member number.
Once you're set up, HESTA Super members can log in to:
- view your account balance
- view and update investment options
- view contributions to date
- make after-tax contributions (you’ll find your BPAY® details in the Contribute tab)
- combine super into HESTA
- view your current beneficiaries
- withdraw super (if you're eligible).
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HESTA Income stream members
In addition to your regular payments restarting from Tuesday 10 June, you can:
- view your next payment date and amount
- view payments to date and for the rest of the financial year.
The ability to change your payment amount and frequency and also your drawdown amount is not available yet, but it's coming soon.
Account set up? Download the HESTA App today
View your account balance and more. Log in now or download it at the App Store or Google Play.
About to join us?
- If you’ve let us know you want to join HESTA, we’ll get back to you very soon with the next steps. Keep an eye on your inbox (check your spam folder if you haven’t seen an email from us by mid-June).
- Don’t want to wait? Join online now – it’s quick and easy.
Your new website
Now that you're a HESTA member, here’s where you’ll find out more about your membership
Keen to look around?
Head to our home page
Take a tour of your new benefits
We’re looking forward to helping you enjoy all the benefits of being with HESTA.
The HESTA App
Access your super account from anywhere to view your balance, transactions, investment options and much more.
Super videos on demand
Take an interactive journey through what members like you are asking about money and super.
Like to know more about the HESTA products?
Read the product disclosure statements (PDS) here.
HESTA for Mercy has closed, and you're now a HESTA member
Our team is working hard to process all requests we’ve received, but processing times may take longer than usual while we work through them.
Income Stream payments
Your regular payments will resume from Tuesday 10 June 2025.
Other important changes
Other changes you need to know about are included in the significant event notices.
They include:
- operational changes
- other important information.
What the changes mean for you
If you have insurance cover, it’s been updated
You now have insurance through our insurer AIA Australia, which has different insurance policies with different definitions, terms and conditions compared to the cover you may have had through the HESTA for Mercy Super product.
See what this means for you in the HESTA for Mercy Super members' significant event notice. For more detail on insurance cover through HESTA, read Insurance options.
You have new ways and more time to contact us
Reach out to the HESTA team Monday-Friday 8am-8pm AET – find out how to contact us.
If you need to send us a request via form
You'll find the forms you need at hesta.com.au/forms.
Income stream members now have more payment options
You have more choice about how you receive your regular income stream payments, including to:
- index your regular payments by 1 per cent, 2 percent, 3 percent, 4 percent, 5 percent or CPI each year
- choose a payment date of the 15th or 28th of the month for non-fortnightly payments.
Find out more about how we can help you make the most of your retirement.
If you had both a HESTA for Mercy and a HESTA account
We're merging those accounts and will contact you with more details.
You'll receive a confirmation letter in early June
This will give you details of your new HESTA account (and new member number, if you need one).
need help?
Thank you for your patience while we complete the transition securely.
- Contact us Monday-Friday 8am-8pm AET.
- The HESTA advice team is here to help you.
- Read our FAQs for other handy information.
Other important changes happening at HESTA
Other changes you need to know about are included in the significant event notice.
They include:
- operational changes
- insurance changes
- changes to communication preferences.
Other important changes you need to know about are included in the significant event notice.
They include:
- advance payments
- operational changes
- changes to communication preferences.
Here’s where you’ll find answers to some of the questions you may have about the HESTA for Mercy transfer to HESTA.
Do I need to do anything differently to make contributions after the transfer to HESTA?
As we've moved all our HESTA for Mercy members across to HESTA products, you will now need to enter the Unique Superannuation Identifier (USI) for HESTA Super when you submit your super contribution files. The HESTA Super USI is HST0100AU.
Why is my transaction taking longer than usual to process?
Processing of contributions will be slower than usual during the limited services period.
Following the limited services period, processing times for some transactions may take longer than usual while we process outstanding requests received during the limited services period and services return to normal.
What if I need more support?
If you have any questions or need support, please contact your HESTA Business Relationship Manager, call us on 1300 368 891, or email hesta@hesta.com.au
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Your new website
Take a look around the HESTA website to find out about our products, support services and tools, and more.