keeping your data safe


Due to rising global cyber security threats such as phishing, hacking, and data leaks, extra vigilance is required to keep your personal information and data secure.


Your data, along with your super, is one of the most precious assets you own. Your security is our priority, and we work hard to protect your personal information – including your contact and account details.


How we look after your data

Access to your personal information at HESTA for Mercy is limited to you, the people responsible for managing your account, providing the information, products and services attached to it, and government or legal bodies. We collect only the personal information we need to manage your super.

We use a high level of security to protect your data. We also apply extra checks on key transactions to verify it’s you.

If you haven’t done so already, it’s important to register for an online account so you can check in with your super regularly. Your super is your money, so it’s important to keep your account safe and up to date.

Multifactor authentication is one of the most effective ways to protect your valuable information and accounts against unauthorised access.






How to stay vigilant and protect your data

It’s important to remain vigilant to protect your personal information. Here are some things you can do.

  • Remain alert for phishing scammers on email, SMS, or phone – verify sender’s details.
  • Be careful with links and attachments – don’t click on or respond to suspicious links in emails or SMS, or open attachments from unsolicited contacts.
  • Update and backup your devices, turn on Multi Factor Authentication, and set secure passphrases.
  • Don’t share your personal, super, banking or credit card information (like your PIN or password) with people you don’t know or trust.
  • Report cybercrime to ReportCyber, report scams to Scamwatch, and contact IDCARE if you’ve experienced identity theft.
  • To learn more about the basics of how to keep yourself secure, go to



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